Purchases & Returns
Please examine the website store for the complete selection of Finewater Gems currently offered for sale. All attempts have been made to photograph and describe the gemstones as closely as possible, but saturation and colors may be displayed differently on your monitor. Please keep in mind that no one can properly critique a gemstone by analyzing a photo, and no photo can replicate the experience of viewing a gemstone in your hand and in your lighting. Light and dark areas that might be visible in a static photo are necessary to provide contrast and scintillation to the gemstone when it moves, and slight inclusions or color zoning that are sometimes seen in my highly magnified photos will not be noticeable at normal viewing distances. In the event of any perceived discrepancy between the photos and the written description, the written description takes precedent. Requests for additional photos or videos will be considered on a case-by-case basis. All Finewater photos are copyrighted and watermarked, and copying and/or redistribution is prohibited without prior consent.
Clarity ratings are as follows:
IF - Internally Flawless. Free of inclusions under 10X magnification, or "loupe-clean".
VVS - Very, Very Slightly Included. Extremely small inclusions difficult to find using 10X magnification.
VS - Very Slightly Included. Small inclusions noticeable under 10x magnification. Difficulty in seeing inclusions at a normal viewing distance of 18-24 inches with the unaided eye. Very limited impact on face-up appearance of the gemstone.
SI - Slightly Included. Small inclusions noticeable with the unaided eye at a normal viewing distance of 18-24 inches. Limited effect on the face-up appearance of the gemstone.
MI - Moderately Included. Inclusions are visible to the unaided eye at a normal viewing distance of 18-24 inches. Some impact on the face-up appearance of the gemstone.
Finewater accepts payments in PayPal, credit card, and Zelle. If you would rather pay with a check or bank transfer, please contact me for instructions.
There is no cost for shipping and insurance to addresses within the United States. State tax for Georgia state residents will be applied during checkout. If you reside outside the United States, additional international shipping and insurance charges will be applied on checkout, and costs for import duties, taxes, fees, and any other associated costs are the responsibility of the customer. Trade regulations and insurance policies require that the true value of the item be declared on customs forms. Please contact me if you have questions about shipping or if you experience any issues with the checkout process.
Any gemstone return must be shipped within seven days of delivery, and must be returned in its original undamaged condition and with all original gem packaging and applicable ID reports. All sales are considered final after this seven day period. Secure and timely return shipping with full insurance and tracking is the sole responsibility of the customer. All international shipping costs, import duties, taxes, fees and other associated costs are the responsibility of the customer. Please contact me before shipping for return authorization and detailed shipping instructions. Custom cut gemstones are non-refundable and non-returnable.
Clarity ratings are as follows:
IF - Internally Flawless. Free of inclusions under 10X magnification, or "loupe-clean".
VVS - Very, Very Slightly Included. Extremely small inclusions difficult to find using 10X magnification.
VS - Very Slightly Included. Small inclusions noticeable under 10x magnification. Difficulty in seeing inclusions at a normal viewing distance of 18-24 inches with the unaided eye. Very limited impact on face-up appearance of the gemstone.
SI - Slightly Included. Small inclusions noticeable with the unaided eye at a normal viewing distance of 18-24 inches. Limited effect on the face-up appearance of the gemstone.
MI - Moderately Included. Inclusions are visible to the unaided eye at a normal viewing distance of 18-24 inches. Some impact on the face-up appearance of the gemstone.
Finewater accepts payments in PayPal, credit card, and Zelle. If you would rather pay with a check or bank transfer, please contact me for instructions.
There is no cost for shipping and insurance to addresses within the United States. State tax for Georgia state residents will be applied during checkout. If you reside outside the United States, additional international shipping and insurance charges will be applied on checkout, and costs for import duties, taxes, fees, and any other associated costs are the responsibility of the customer. Trade regulations and insurance policies require that the true value of the item be declared on customs forms. Please contact me if you have questions about shipping or if you experience any issues with the checkout process.
Any gemstone return must be shipped within seven days of delivery, and must be returned in its original undamaged condition and with all original gem packaging and applicable ID reports. All sales are considered final after this seven day period. Secure and timely return shipping with full insurance and tracking is the sole responsibility of the customer. All international shipping costs, import duties, taxes, fees and other associated costs are the responsibility of the customer. Please contact me before shipping for return authorization and detailed shipping instructions. Custom cut gemstones are non-refundable and non-returnable.